Start Here — Community Guide
Start Here 👋

Everything you need to know before jumping into the Community.

How it works

How the Community works

The Community is split into different Channels so conversations are easier to find and follow.

You can start your own discussion, reply to other members, ask for feedback, share something useful or simply join conversations that are relevant to you.

The goal is simple: use the Community whenever talking something through with other marketers would be more useful than figuring it out alone.

Where should I post?

General Discussion

For broader marketing conversations, interesting things you've seen, opinions, industry discussions, wins and anything the whole Community could jump into.

Q&A

Have a specific question or need help figuring something out? Post it here and give people enough context to actually help.

Copywriting

For anything related to copy. Headlines, hooks, emails, landing pages, CTAs, offers, messaging and copy feedback.

Strategy

For the bigger-picture questions. Positioning, growth strategy, offers, funnels, customer journey, go-to-market decisions and marketing strategy.

Media Buying

For paid acquisition and advertising. Campaigns, creative testing, audiences, performance, platforms and media buying questions.

Other

For anything that genuinely doesn't fit into one of the Channels above.

Community Updates

This is where you'll find important announcements and Community updates from the team.

First step

Introduce yourself

You don't need to write a formal bio. Just tell us:

What are you working on right now?

It could be a campaign, business, offer, funnel, piece of copy or a marketing problem you're trying to solve. And if there's something you're currently stuck on, add that too.

Getting good answers

How to ask a useful question

The more context you give, the better the answers will be. When possible, tell us:

What are you trying to achieve?

What have you already tried?

What's happening right now?

Where are you stuck?

What kind of feedback are you looking for?

Any links, screenshots or examples to share?

How urgent is this for you?

What does a good outcome look like?

✕ Instead of

"My ads aren't working. Any ideas?"

✓ Try

"We're getting clicks but conversions have dropped. We changed the creative last week but kept the same offer and landing page. Where would you look first?"

That gives people something useful to work with.

House rules

A few Community basics

  • ✓Keep conversations respectful and constructive.
  • ✓Post in the most relevant Channel where possible.
  • ✓Give enough context when asking for help.
  • ✕No spam or unsolicited promotion.
  • ✕Treat information shared by other members as confidential.
  • ✕Do not post sensitive customer, company, payment or account information.

For the complete version, please read the Community Guidelines.

Support

Need help with your account?

The Community isn't the right place for private payment, access or account issues. For anything related to:

Payments Account access Programme access Billing Technical issues

please contact us directly. This keeps your information private and makes sure it reaches the right team.

One last thing

You'll get the most out of this Community by participating.

Ask the question. Share what happened. Reply when you know something that could help someone else. And don't worry about having the perfect answer before joining a conversation.